FAQ

Can I visit without a reservation and rent a kimono on the same day?

We recommend making a reservation in advance, but same-day rentals may be available. Availability depends on our schedule, so please call us before visiting or feel free to ask our staff.

Can I rent a kimono if I don't speak Japanese?

Yes, absolutely! You can enjoy our kimono rental service even if you don't speak Japanese. Our staff will assist you so that you can feel comfortable and enjoy your kimono experience.

Can you recommend sightseeing spots around Kawagoe?

Of course! Please feel free to ask our staff for recommendations. We can introduce you to popular attractions such as the Toki no Kane (Bell of Time), the traditional warehouse-style streets, and Kashiya Yokocho (Candy Alley), as well as hidden gems and local food recommendations. We hope you enjoy exploring the charming historic streets of Little Edo Kawagoe in your kimono!

How long does it take to get dressed in a kimono and have my hair styled?

The time required to choose a kimono varies from person to person. As a general guide, choosing a kimono takes about 5 minutes, dressing takes about 20 minutes, and hairstyling takes about 20 minutes. On busy weekends and public holidays, it usually takes approximately 1 to 1.5 hours from choosing your kimono to being ready to go out.

Please note that if you need more time to choose your kimono, we may adjust the order in which customers are dressed.

Do you have different kimono sizes?

Yes. We have kimono sizes suitable for women up to approximately 170 cm tall and men up to approximately 200 cm tall. If you are taller than these heights, we may still be able to dress you in a kimono; however, the folded fabric at the waist (ohashori) may not be visible. Thank you for your understanding.

Can you store my clothes and other belongings while I wear a kimono?

Yes. We can store your belongings, except for valuables, until the final return time of 5:30 PM on the day of your rental. Even if you have large suitcases or other luggage, you can keep your valuables in a small drawstring bag and enjoy exploring Kawagoe comfortably.

Do you provide hair accessories?

Hair accessories are included in our full kimono rental set. If you rent items separately, we have a wide selection of hair accessories available for ¥550 each (including tax). Please choose the one that best matches your preferred style.

Can I choose my hairstyle?

Yes. Please tell our staff which style you prefer, such as an updo or half-up hairstyle. We also offer a French twist-style updo for an additional ¥1,100 and a traditional Japanese hairstyle for adults (Shin Nihongami) for an additional ¥5,500.

For hairstyle ideas, please visit our Instagram.

How do I return my kimono?

Please return your kimono to our staff by the final return time of 5:30 PM on the day of your rental. You are welcome to return to KOTO and change back into your own clothes before leaving.

Can I bring my own kimono for dressing and hairstyling?

Yes, we may be able to provide dressing and hairstyling services for your own kimono. Please contact us by phone in advance to discuss your requirements.
Our prices, including dressing and hairstyling, start at the following rates:

• Formal black kimono (Tomesode): ¥11,000 (tax included)
• Visiting kimono (Homongi): ¥8,800 (tax included)
• Furisode (long-sleeved formal kimono): ¥11,000 (tax included)
• Shichi-Go-San (children's kimono dressing): ¥6,600 (tax included)

What time do I need to return the kimono?

Please return your kimono by the final return time of 5:30 PM on the day of your rental.

Can I use the salon's equipment to remove my hairstyle when I return the kimono?

We are sorry, but we cannot provide the use of our dressing tables, heated rollers, curling irons, or other styling equipment when you return your kimono. Thank you for your understanding.

What payment methods do you accept? Can I pay cashless?

We accept the following payment methods:

• Cash
• Credit cards: VISA, Mastercard, JCB, American Express, and others
• Electronic money: Rakuten Edy, WAON, nanaco, QUICPay, and others
• Transportation IC cards
• QR code payments: PayPay, au PAY, Rakuten Pay (R Pay), and others

Please pay at the reception desk on the day of your visit.

I left something at the shop. What should I do?

Please contact us by email, and we will check whether your item has been found. We will keep any lost items safe, and we ask that you collect them directly from the shop. To prevent any issues, we do not offer shipping for lost items. Thank you for your understanding.

Can I cancel my reservation?

Please notify us by phone or email by 7:00 PM on the day before your reservation.

For cancellations made on the day of your reservation, a cancellation fee of 100% of the plan price will apply.

For group bookings of five or more people, a cancellation fee of 100% of the plan price will apply to cancellations made after 7:00 PM, five days before the reservation date.